When your vehicle is repaired by an Automotive Service Association (ASA) member-business, you can expect the following:

  An attentiveness to you, the customer. ASA members work to earn and keep your satisfaction and trust. An average of 77 percent of customers are repeat customers.

  Repairs and service backed by years of experience. The average ASA shop is 22 years old and 89 percent of ASA members are part of family-owned businesses.

  Adherence to ASA's Code of Ethics that outlines professional business practices.

  Accurate diagnosis and repairs. ASA members stay up-to-date with evolving vehicle technology by attending technical education classes.

  Access to information. By belonging to ASA, members have access to more than 30 association benefits, including the latest technical and management education, and regulatory information.