Contact:	Caroline Holland (202) 543-1440 c.holland@att.net
For Release:	Immediate News Bulletin PR-19 March 26, 2008

ASA Launches Web Page to Assist Insurance Complaints

Listing Includes Complaint Process for Each State

WASHINGTON, D.C., March 26, 2008 - The Automotive Service Association (ASA) has launched a new section of its legislative Web site that allows consumers and shop owners to easily access their state insurance regulatory agency Web sites. Also included on the new Web page is the specific name of the agency, contact information, the Web site address for the agency, and a link to instructions for filing a complaint for that particular state.

ASA has historically supported the consumers' absolute, unequivocal right to choose a repair facility for a collision or mechanical repair. The purpose of this site is to have an accessible approach to handle circumstances in which consumers or shop owners believe insurance companies may have acted unfairly in settling a claim.

To access this site, visit ASA's legislative Web site, www.TakingTheHill.com. The page can be found by clicking on the "Insurer Complaint" button in the navigation menu on the left.

"ASA's goal is to make this tool simple to use for consumers and repairers," said Darrell Amberson, ASA's Collision Division director and president of Lehman's Garage in Bloomington, Minn. "Visitors to the site need only to reference their home state to go directly to the complaint process."

The Automotive Service Association is the largest not-for-profit trade association of its kind dedicated to and governed by independent automotive service and repair professionals. ASA serves an international membership base that includes numerous affiliate, state and chapter groups from both the mechanical and collision repair segments of the automotive service industry. ASA's headquarters is in Bedford, Texas.

ASA advances professionalism and excellence in the automotive repair industry through education, representation and member services. For additional information about ASA, including past news releases, go to www.ASAshop.org, or visit ASA's legislative Web site at www.TakingTheHill.com.

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