Contact:	Angie Wilson (800) 272-7467, ext. 216 angie@asashop.org
For Release:	Immediate News Bulletin ASA-16 April 20, 2007

Internet Usage Extensive, Popular Among Independent Repair Facilities

E-mail communication, accessing service information among top uses.

BEDFORD, TEXAS, April 20, 2007 - According to the Automotive Service Association's latest "How's Your Business?" survey, 99 percent of ASA collision repair facilities and 91 percent of ASA mechanical shops access the Internet to communicate and retrieve business-related material. High-speed Internet connections are predominantly being used in the shop, with only 8 percent of mechanical shops and 8 percent of collision shops using a dial-up connection.

The same survey shows 92 percent of mechanical members access service repair information via the Internet. Other primary uses of the Internet include ordering and tracking parts online (76 percent), purchasing tools and equipment (67 percent) and product research (55 percent). In addition, 80 percent of respondents use the Internet to communicate through e-mail transmissions.

For collision repair facilities, 94 percent of respondents use the Internet to correspond through e-mail. Accessing service repair information (71 percent), purchasing tools and equipment (59 percent) and the electronic transfer of funds (58 percents) are other uses for shop Internet access.

Respondents are also turning more and more to Web-based training. For mechanical shops, 34 percent elect to take Web-based technical training and 22 percent use the Internet for online management training. The numbers are slightly higher for collision shops, with 35 percent taking Web-based technical training and 23 percent opting for online management training.

The survey also reports 64 percent of collision shops and 61 percent of mechanical shops operate a Web site.

"The advancements in Internet technology can truly benefit a shop's daily operations. According to our survey results, ASA members are readily adopting the Internet and its capabilities into their repair facilities," said Ron Pyle, ASA president and chief staff executive. "The Internet is changing the way vehicle problems are diagnosed and repaired. ASA members understand the importance of adopting this change into their business practices."

The Automotive Service Association is the largest not-for-profit trade association of its kind dedicated to and governed by independent automotive service and repair professionals. ASA serves an international membership base that includes numerous affiliate, state and chapter groups from both the mechanical and collision repair segments of the automotive service industry. ASA's headquarters is in Bedford, Texas.

ASA advances professionalism and excellence in the automotive repair industry through education, representation and member services. For additional information about ASA, including past news releases, go to www.ASAshop.org, or visit ASA's legislative Web site at www.TakingTheHill.com.

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