Chairman's Message
Different Strokes For Different Folks
by Don Seyfer, AAM In the past few months I've shared some of my ideas with you regarding my strong support and interest in the educational needs of our industry. Often the focus is on training our employees, but let's not overlook the role owners and managers play in finding and keeping quality entry-level technicians.
Last month I was in Pueblo, Colo., to attend the North American Conference of Automotive Teachers (NACAT) and one of the terms that kept popping up was "Generation X." I've heard several definitions for the term, but generally it refers to today's youth between the ages of 20 to 30. I don't think that your knowing my exact age is relevant here, but I assure you that I am not an "X'er." And that's exactly my point.
People -- of all ages -- are different and have varied needs. Someone entering the work force is sure to view situations differently than one who is preparing for retirement. An employee with a young child may have a different view about working overtime than one who is saving for a new car. I'm not telling you anything you don't already know, but it is easy to forget from time to time. As owners and managers we would be wise, at the very least, to recognize that our treatment of one employee doesn't necessarily meet the needs of another employee. Different strokes for different folks, as they say.
Having said that, job candidates are often in the Generation X age group. And, like myself, you may be a generation or two from many of the people you hire. Once you find your sought-after entry-level technicians, are you able to keep them? Shop owners, ask yourself how you deal with differences. What do you find works best for you? Remember that your peers are great sounding boards, as well as a source for new ideas and input.
While I can't tell you "everything from A to Z about Generation X," I can say that when it comes to dealing with employee/employer issues, keeping an open mind is often best for everyone involved. Much the same as you approach customer service techniques and ideas, consider all your options when it comes to your employees.
Now, if I could just remember where I put my AARP card!
Don Seyfer is the chairman of the ASA board of directors
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AutoInc. Magazine ®, Vol. XLIV No. 9, September 1996