Chairman's Message
- By Charlie R. Elder, AAM
CARS, NACE and Industry Week

News Briefs
- By Levy Joffrion

Net Worth
- By Colby Horton
AOL: The Times They Are a Changin'

Tech Tips
- By Dave Martin
PI Saves Day in Fixing Impala's Cooling Fans that Won't Turn On

Stat Corner
- By Karin White
Shops Rely on Internet

Taking The Hill
- By Caroline Fuller

Tech to Tech
- By Craig Van Batenburg, AAM
Serviceability Report: Ford Focus

Shop Profile
- By Leona Dalavai Scott
Oregon Shop Makes It Easy, Profitable to Be Green

Around ASA
- By B.J. Johnson

Guest Editorial
- By Sen. John E. Sununu
Why the National Insurance Act Would Be Good for Everyone