Chairman's Message
- By Geralynn Kottschade, AAM
Who is the Typical ASA Member?

Net Worth
- By Colby Horton
A Look at Personal Firewalls

Tech Tips
- By Tom Kolyer
Pathfinder's No-Start Real Diagnostic Puzzle

Stat Corner
- By Denise Caspersen
How's Your Business?

Tech to Tech
- By Craig Van Batenburg, AAM
Serviceability Report: Hyundai Elantra

Shop Profile
- By Leona P. Dalavai
Rick's Automotive: A Cut Above the Rest

Around ASA
- By B.J. Johnson

Guest Editorial
- By Russell Thrall, III
Study Highlights Positive Trends and Cautions for Technicians