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Feature Articles: Information Availability: A Chance of Equity - Robert L. Redding, Jr. Journey to the Future Paint Issues: Where Are We? - Christy Plunkett Customers for Life: The Older Population - Monica Buchholz

Departments: Guest Editorial: Improving our image through ethics - Joan Koebernick Tech to Tech - Probing, scoping small parts can reveal big things - Jeff Bach Tech Tips - Quick, easy-to-follow tips on mechanical repair. - IDENTIFIX News Briefs - A recap of the latest industry announcements. Taking the Hill - Automotive legislative activity. - Chirsty Plunkett Around ASA - National, affiliate and chapter news. - B.J. Johnson Net Worth - Protecting your computer from viruses - Colby Horton Shop Profile - The Body Werks - B.J. Johnson Stat Corner - Insurance Assurance - Denise Capsersen Chairman's Message - Stake Your Claim - Jim Keller, AAM