Wednesday, December 6 3 p.m. - 8 p.m.
Attendee Registration Thursday, December 7 7 a.m. - 7 p.m.*
Shuttle Bus Service
*Service will be extended to cover the Opening Party at Disney's - MGM Studios

7:30 a.m. - 7 p.m.
Attendee Registration

8 a.m. - Noon I-CAR Technical Training

• Air Conditioning - Program 1
• Welding & Cutting Steel - Program 4
• Damage Analysis - Program 2

9 a.m. - 10:30 a.m.
Congress Sessions

• Women in the Industry: They Make It Happen
• Recycled Parts: Update 2000
• Detailing: Clean It Up, It's Your Reputation!
• Cycle Time: Mastering It May Be a Key to Your Survival

8:30 a.m. - 11:45 a.m.
AMI Workshops

• Selling and Servicing Collision Center Customers
• Aggressive Business: Building Marketing Strategies

PBEA Jobber Session

• People, Potential, Productivity and Profits

9 a.m. - Noon
Congress Workshop

• Managing Margins in a Competitive Environment

Noon - 1:30 p.m.
PBEA Jobber Luncheon

1 p.m. - 2:30 p.m.
NADA Session

• Leading to the Next Level: Six Steps to Reach Your Dealership's Maximum Potential

1 p.m. - 5 p.m.
I-CAR Technical Training

• Air Conditioning - Program 1
• Welding & Cutting Steel - Program 4
• Damage Analysis - Program 3

1:30 p.m. - 3 p.m.
Congress Sessions

• Trends for the 21st Century
• Paint Training: Where We Were, Where We Are, Where We're Going
• Causes & Solutions for Compressed Air Contamination
• e-Business: Defining the Supply Chain?
• How to Remember What You Hear

1:30 p.m. - 4:30 p.m.
Congress Workshops

• Negotiation Workshop: Get What You Want and Deserve
• Eye on Performance: Max Process, Measure, Break Point

1:30 p.m. - 4:45 p.m.
AMI Workshops

• Understanding Motivation
• How to Get 'Em in the Door and Coming Back for More

1:30 p.m. - 5 p.m.
AAIA Jobber Session

• Gain and Retain Customers for Life!
• Price is Only One Reason People Buy

3:30 p.m. - 5 p.m.
Congress Sessions

• Standard Operating Procedures Are No Longer Standard
• Airbags: Don't Let Them Blow Up in Your Face
• Staffing for Success
• How to Remember "What's His Name"

5 p.m. - 6:30 p.m.
AAIA Jobber Reception

8:30 p.m. - 10:30 p.m.
Opening Party at Disney's - MGM Studios

Friday, December 8 7 a.m. - 7 p.m.
Shuttle Bus Service

7:30 a.m. - 6 p.m.
Attendee Registration

8:30 a.m. - 9 a.m.
Congress Opening: NACE 2000

• Kevin Caldwell, NACE 2000 Chairman

9 a.m. - 10 a.m.
Friday Morning Keynote

• FutureView: A Look Ahead Daniel Burrus

9 a.m. - 5 p.m.
Tour: Kennedy Space Center

10 a.m. - 4 p.m.
Tour: Winter Park

10 a.m. - 6 p.m.
NACE 2000 Exposition

11 a.m. - 5 p.m.
Exhibitor Showcase Presentations

3:30 p.m. - 5 p.m.
Congress Sessions

• Estimating: How Much Are You Giving Away?
• Consolidation: An Independent's Best Friend?
• Detailing: Clean It Up, It's Your Reputation!
• Paint Training: Where We Were, Where We Are, Where We're Going
• Cycle Time: Mastering It May Be a Key to Your Survival
• Shop Profitability: If You're Doing as Well as You Were Last Year, You Could be Losing Ground

3:30 p.m. - 5 p.m.
NADA Session

• The Profitable Collision Shop

6:30 p.m.
Exhibitor Hospitality Night

Saturday, December 9 7 a.m. - 7 p.m.*
Shuttle Bus Service
* Service will be extended to accommodate the Saturday Night Beach Party

7:30 a.m. - 6 p.m.
Attendee Registration

8:30 a.m. - 10 a.m.
Congress Sessions

• The Real Truths About Aftermarket Parts
• What Every Technician Should Know: Adhesive Bonding
• Causes & Solutions for Compressed Air Contamination
• Get Online...Or Be Left Behind
• Organize Your Shop: From Paper to Product
• Marketing Your Shop: When and How?

8:30 a.m. - 10 a.m.
NADA Session

• Recruit and Retain High Caliber Employees

8:30 a.m. - 11:30 a.m.
Congress Workshop

• The Priority Shuffle

8:30 a.m. - 11:45 a.m.
AMI Workshops

• Profiting From People Skills
• How to Get 'Em in the Door and Coming Back For More

10 a.m. - 6 p.m.
NACE 2000 Exposition

11 a.m. - 5 p.m.
Exhibitor Showcase Presentations

11:30 a.m. - 1:30 p.m.
Keynote Luncheon

• Collision Repair vs. The Insurers - Brian Sullivan

1:30 p.m. - 4:45 p.m.
AMI Workshops

• Turn Your Employees Into Superstars
• As Professional As You Can Be

3:30 p.m. - 5 p.m.
Congress Sessions

• Recycled Parts: Update 2000
• Trends for the 21st Century
• Airbags: Don't Let Them Blow Up in Your Face
• What Every Technician Should Know: Basic Electrical
• Staffing for Success
• Claims Handling: Creative Strategies

6 p.m. - 8 p.m.
Saturday Night Beach Party

Sunday, December 10 7 a.m. - 4 p.m.
Shuttle Bus Service

8 a.m. - 3 p.m.
Attendee Registration

8:30 a.m. - 10 a.m.
Congress Sessions

• Thriving in a DRP Environment When You're Not a DRP Shop
• Everything You Need to Know About Paint Booths, but Didn't Think to Ask
• What Every Technician Should Know: Advanced Electrical Diagnosis
• Organize Your Shop: From Paper to Product
• Paint Conditions: Causes and Solutions
• International Issues in Collision Repair

10 a.m. - 3 p.m.
NACE 2000 Exposition

11 a.m. - 2 p.m.
Exhibitor Showcase Presentations

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