Vol. XLVIII No. 11

November 2000

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© Bud Juneau Photography About our cover.

Feature Articles: Congress Makes Changes at NHTSA - Robert L. Redding, Jr. Good Workflow Strategies, Scheduling - Patrick Paul NACE 2000 Special Section • Keynote Speakers • Educational Courses • Exhibitor Show Specials • Orlando Highlights • Schedule of Events • Exhibitor List Service vs. Fix - Jim Linder Your Shop Is Busy, But Is It Making Money? - Mark Delp Uniforms Enhance Professional Image - Dan Ebel

Departments: Guest Editorial: It's all about teamwork. - Jeff Gordon Tech to Tech - Barking up the wrong tree - Jeff Bach Tech Tips - Chrysler, LH and '93 Subaru Imprezza - IDENTIFIX News Briefs - A recap of the latest industry announcements. Taking the Hill - Automotive legislative activity. - Matthew Best Around ASA - National, affiliate and chapter news. - B.J. Johnson Net Worth - The Check Is in the E-mail - Colby Horton Shop Profile - Automotive Impressions, Inc. - B.J. Johnson Stat Corner - Who's buying new cars? - Denise Capsersen Chairman's Message - Making Information Available - Howard Lewis, AAM

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AutoInc. magazine, published monthly, is the informational authority for ASA members and the automotive industry nationwide. Its purpose is to enhance the professionalism of these members through management, technical and legislative articles, researched and written with the highest regard for accuracy, quality and integrity.

asainfo@asashop.org Copyright © 2000 Automotive Service Association. All rights reserved.