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NACE Educational CoursesPosted 11/13/2000
Selling & Servicing Collision Center Customers Collision center profitability is determined by how well you sell and negotiate with customers and insurance representatives. Learn how your moments of truth throughout the selling and servicing process will help you meet your profitability objectives and better understand and meet the needs of both consumers and insurance representatives.
Aggressive Business-Building Marketing Strategies Competition for business in the collision repair industry is fierce. As a result, many collision repair business owners are currently faced with declining revenues and market share. To effectively combat this trend and successfully survive and prosper, owners must deal with the task of both improving and increasing their marketing efforts.
Understanding Motivation You cannot motivate another person, but you can create a motivated environment. This program will show you how to build that highly motivated environment. Understand the meaning of motivation and discover what hinders many leaders from being the energy leader.
How to Get 'Em in the Door...and Coming Back for More 8:30 a.m. - 11:45 a.m. Do you know how to get customers in the door and keep them coming back? Do you sometimes find it difficult to think of good marketing ideas? Discover 10 ways to network with all shop customers. Walk away with specific marketing tools that shop owners are using in their shops right now to gain and keep customers. Profitting From People Skills By far the greatest opportunity to earn more profit in the collision repair industry is by developing improved people skills. Explore differences in personalities so you can better understand how to best use strengths and weaknesses of your employees. This course provides step-by-step actions to improve your relationships with the people you deal with most often.
As Professional AS You Can Be This program is designed to challenge a company's commitment to the concept of quality people doing a quality job of customer care. Learn how to become a great company driven by customer service, discuss how company emphasis creates your definition of customer care, and discover the issues holding you back and how to change if necessary.
Turn Your Employees Into Superstars Learn the 12 steps of turning your employees into superstars! You will also learn about the system you need, the most common management mistakes, how to motivate your crew, how to deal with difficult employees and how to skyrocket productivity. Explore the 12 steps to turn your employees into superstars and learn how to improve productivity. Each AMI workshop is $65 per person. Completion of each course earns participants six credits toward the institute's Accredited Automotive Manager (AAM) designation.
Air Conditioning - Program 1 Air Conditioning - Program 1 provides information on part terminology, system operation, diagnosis and repair. You will also receive information on refrigerant recovery, recycling and retrofitting. This program uses interactive exercises and an electrical simulator to provide participants with hands-on experience in testing, diagnosing and repairing air conditioning systems.
Welding and Cutting Steel - Program 4 This program provides information on the principles of squeeze-type resistance spot welding. You will learn how to properly set up and tune a STRSW welding machine, welding techniques, surface preparation, how to identify and correct weld defects and how to makequality STRSW welds.
Damage Analysis - Program 2 In this course, the instructor will provide information on how to interpret computerized measuring system printouts during damage analysis. You will participate in interactive exercises to understand repair and replace decisions for plastic parts, bumper assemblies, energy absorbers, hoods and other exterior panels.
Damage Analysis - Program 3 This course provides information on how to analyze damage to a variety of mechanical parts. You will participate in interactive exercises to understand repair and replace decisions for air conditioning, cooling, electrical, steering and suspension, and drivetrain parts and systems.
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Copyright (c) 1996-2008. Automotive Service Association. All rights reserved.
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