INTERNATIONAL

International Issues in Collision Repair
speaker to be announced
SU-43 Sun., Dec. 10, 8:30 a.m. - 10:00 a.m.

Do you know that you share many of the same challenges and obstacles that collision repair professionals worldwide experience? In this informative panel session hear how they service their customers, work with insurance representatives and manage their employees. Explore the globalization of the collision repair industry and identify some of the advantages and disadvantages compared with your system.

LIFESTYLE

How to Remember What You Hear
Margurite Ham, founder, Memorease
TH-10 Thurs., Dec. 7, 1:30 p.m. - 3:00 p.m.

Can you remember verbal directions? ... the key points of a conversation? ... the punch line to a joke? Learn to access that mental message center that's always with you. This training will teach you how to quickly and easily recall anything you hear and want to keep. Become the master of your memory and let it work for you!

How to Remember “What's His Name”
Margurite Ham, founder, Memorease
TH-16 Thurs., Dec. 7, 3:30 p.m. - 5:00 p.m.

How often do you forget someone's name immediately after being introduced? How many sales, potential business transactions and personal relations have been affected by not being able to recall a name? Don't miss this opportunity to increase your ability to efficiently network. You will quickly learn and remember each other's names in this fun and useful seminar.

3-Hour Workshop: The Priority Shuffle
Margurite Ham, founder, Memorease
SA-30 Sat., Dec. 9, 8:30 a.m. - 11:30 a.m.

Ever felt like you didn't know what to do first? Have challenges balancing work, personal and family life? You can handle it all and reach your peak performance. Accomplish more with less stress, less effort and less time by knowing which priorities and tasks are most important and how to accomplish them!

TECHNICAL

Detailing: Clean It Up, It's Your Reputation!
Mike Pennington, director of training, Meguiar's
Jason Rose, national sales manager, Maguiar's
TH-03Thurs., Dec. 7, 9:00 a.m. - 10:30 p.m.
FR-20 Fri., Dec. 8, 3:30 p.m. - 5:00 p.m.

After you fix it, should you clean it? Is there a difference between a car wash and a detail? Learn how to improve your finished product, which will also improve customer satisfaction. This program is designed for the production manager and detail technician.

Paint Training: Where We Were, Where We Are, Where We're Going
Moderator Bruce Cooley, director of industry relations, Sherwin-William
TH-07 Thurs., Dec. 7, 1:30 p.m. - 3:00 p.m.
FR-21 Fri., Dec. 8, 3:30 p.m. - 5:00 p.m.

Automotive refinishing is a hands-on business, yet most industry accredited paint training programs contain very little hands-on performance-based training and testing. This expert panel of both automobile and paint manufacturers will clarify today's advanced training requirements and the future of our industry.

Causes and Solutions for Compressed Air Contamination
Mike Camber, sales manager, Kaeser Compressors Inc.
TH-08 Thurs., Dec. 7, 1:30 p.m. - 3:00 p.m.
SA-26 Sat., Dec. 9, 8:30 a.m. - 10:00 a.m.

This session will address the causes and solutions for compressed air contamination. Learn what product types exist that will minimize or eliminate contamination and what the criteria is for these products. Explore how system design affects contamination and pressure drop.

Airbags: Don't Let Them Blow Up In Your Face!
Mitch Becker, technical instructor, ABRA Auto Body and Glass
TH-14 Thurs., Dec. 7, 3:30 p.m. - 5:00 p.m.
SA-34 Sat., Dec. 9, 3:30 p.m. - 5:00 p.m.

With the possibility of over 13 airbag systems being installed in future automobiles, technicians must be aware of the need to stay current on all repair processes. Hear discussions on the various styles, models, and locations of sensors. Technicians must understand that when they are doing bodywork on a vehicle, airbag sensors must be handled properly.

What Every Technician Should Know: Adhesive Bonding
Denis Pinette, technical service manager, Manitoba Public Insurance
SA-25 Sat., Dec. 9, 8:30 a.m. - 10:00 a.m.

This session provides information on adhesive bonding in manufacturing and repair. Review various adhesives and the different procedures required. Gluing vs. welding — explore ways to make the right decision for both you and your customer.

What Every Technician Should Know: Basic Electrical
Steve MacKinder, training manager, southeast area, Training Solutions
SA-35 Sat., Dec. 9, 3:30 p.m. - 5:00 p.m.

Many technicians have forgotten or were not taught the ABCs of electronic repair. This session will cover terminology, systems and the basic knowledge required to successfully diagnose and repair on-board vehicle electronics. A “must” session for beginners as well as a good review for all!

Everything You Need to Know About Paint Booths, But Didn't Think to Ask
Chris Kane, national sales manager, Spray Bake
Dick Bannister, president, R.S. Finishing Systems
SU-39 Sun., Dec. 10, 8:30 a.m. - 10:00 a.m.

A spray booth is the most expensive square footage in your shop. To protect and get maximum return from your investment, it is essential that you know how and when to maintain your booth. This session will cover maintenance schedule, filters, booth coatings, burners, lighting, paint mix room, theory and operation.

What Every Technician Should Know: Advanced Electrical Diagnosis
Steve MacKinder, training manager, southeast area, Training Solutions
SU-40 Sun., Dec. 10, 8:30 a.m. - 10:00 a.m.

Technicians are also diagnosticians! And to diagnose electrical problems correctly, you must continually educate yourself on the changes. This session will cover recent changes in electrical systems and the in-depth knowledge required to successfully diagnose and repair on-board vehicle electronics.

MANAGEMENT

Cycle Time: Mastering It May Be a Key to Your Survival
Moderator Joe Sanders, vice president, Caliber Collision
TH-04 Thurs., Dec. 7, 9:00 a.m. - 10:30 a.m.
FR-22 Fri., Dec. 8, 3:30 p.m. - 5:00 p.m.

Running a shop today takes more than quality workmanship or good facility layout. Explore new ways to increase production flow, streamline scheduling and improve quality.

Managing Margins in a Competitive Environment
Gerry Enders, CCRM, trained educator, Masters Educational Services
Brian Evison, CCRM, co-founder, Masters Educational Services
TH-05 Thurs., Dec. 7, 9:00 a.m. - Noon

How can you ensure profitability and still remain competitive? This workshop will look at the factors you can control in your company to enable you to make a profit. What to measure and how to measure profitability will be covered.

e-Business: Defining the Supply Chain
Moderator David Schwartz, vice president of business development, Autovista
TH-09Thurs., Dec. 7, 1:30 p.m. - 3:00 p.m.

Repair and claims handling information flow is changing dramatically — much is processed over the Internet. Examine workflow from the time of the collision, to the repair, through processing of payment and measurement of customer satisfaction.

Negotiation Workshop: Get What You Want and Deserve
Mel Hunke, educational trainer
Roger Wright, vice president of sales, Collision Teams of America
TH-11 Thurs., Dec. 7, 1:30 p.m. - 4:30 p.m.

Presenters will describe and demonstrate negotiation principles and techniques to get what you want, need and deserve. Participants will learn to use techniques such as competition, expertise and higher authority to influence your success.

Eye on Performance: Max Process, Measure, Break Point
Jim Keller, president, Collision Center of Wisconsin
Stacy Bartnik, business consultant, Carter & Carter International
TH-12 Thurs., Dec. 7, 1:30 p.m. - 4:30 p.m.

Discover methods for measuring operational performance as well as how to analyze and implement the data. Discover how to motivate people to their peak performance and determine the potential of your business.

Staffing for Success
Mario Malacara, human resources director, Service King
TH-15 Thurs., Dec. 7, 3:30 p.m. - 5:00 p.m.
SA-36 Sat., Dec. 9, 3:30 p.m. - 5:00 p.m.

Employees have a direct effect on your bottom line. Discover ways to attract and retain skilled, productive employees. Learn how to develop new talent through apprenticeship programs. Hear about ways to really boost morale.

Shop Profitability: If You're Doing as Well as You Were Last Year, You Could Be Losing Ground
Sean Carey, vice president, Carter & Carter International
FR-23 Fri., Dec. 8, 3:30 p.m. - 5:00 p.m.

This session will examine how to identify actions that focus on profitability and maximizing your potential by managing what is important in a saturated environment.

Get Online...Or Be Left Behind
Charlie Moore, founder/president, Carstation.com
Frank Terlep, senior vice president of programming management, Carstation.com
SA-27 Sat., Dec. 9, 8:30 a.m. - 10:00 a.m.

Integrating the Internet into your business is a must. Internet technology enables you to improve customer relations and operations. If you're not online, this course will get you started. If you are online, learn the most recent e-commerce strategies.

Organize Your Shop: From Paper to Product
Mark Cantrell, president, McLeod Autobody
SA-28 Sat., Dec. 9, 8:30 a.m. - 10:00 a.m.
SU-41 Sun., Dec. 10, 8:30 a.m. - 10:00 a.m.

This session will provide tips on how to organize your shop and help you find time you never realized you had. Discover how to set goals and how to develop a plan to achieve them — one that works for you! Gain important insight into how organization and goal-setting will not only improve your business, but also improve your life!

Marketing Your Shop: When and How?
D.J. Harrington, president/CEO, Phone Logic, Inc.
SA-29 Sat., Dec. 9, 8:30 a.m. - 10:00 a.m.

Today's collision repair facility must aggressively implement a marketing plan that communicates all the services it provides to all of its potential customers. The presenter will discuss advances in today's technology-driven marketplace and share the components necessary to create a successful marketing plan that will work for you!

Claims Handling: Creative Strategies
Geralynn Kottschade, general manager, Jerry's Body Shop, Inc.
SA-37 Sat., Dec. 9, 3:30 p.m. - 5:00 p.m.

Feel like you're drowning in a sea of paper? This nationally recognized expert will give you solutions to efficiently organize and manage your shop's paperwork flow. Hear recommendations on managing claims, audits and other paperwork.