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Look on the Bright SidePosted 5/12/1998By Carl Miller, AAM Just a short time ago we were in Florida for ASA's Annual Convention. The resort was very nice, although the weather was somewhat cool. If you missed the opportunity to be with the many folks who were there, please plan to join us at next year's convention. I always look forward to attending meetings and socializing with friends I've made over the years. Returning to my business after the convention made me really appreciate my crew. They did more business that week than the week before when I was there. I realize that it is very hard to find good help these days, but I have been blessed with some outstanding exceptions. Two years ago, a young Ukrainian man came to my shop looking for work. I decided to give him a try. He didn't have much experience but was willing to learn - and learn he did! He worked hard and read every motor publication that came to the shop. It wasn't long before he was able to pass the ASE tests and be rated Master Tech. Last fall he passed the L1 test. His production passed 100 percent last month even while solving driveability problems. I hired his cousin's Ukrainian husband in January and he is also a fast learner and very productive. I believe in finding and growing my own technicians. Maybe these young men are exceptions, but we as employers must be resourceful. If you find someone who shows a real desire to learn and has the ability to do the work, take time to help your shop and this industry by training the person. If done with the right attitude, you might find that "rare gem" of a technician or counter person. As I said, I've been blessed. My manager, Marv, came from a dealership parts room. He has blossomed into a cream-of-the-crop manager. Just last year in Colorado Springs he received his Accredited Automotive Manager (AAM) designation from the Automotive Management Institute (AMI). My other long-term tech came to me without much experience and has developed into a Master Tech. When I leave the shop, I know it will run as good - and often times better - than when I'm there. Speaking of appreciation, conversations with my Ukrainian technicians have made me realize that U.S. residents have more reasons to be thankful than we normally acknowledge. This country, although not perfect, is a wonderful place to live and raise our families. Many times, our only limiting factor is ourselves.
When we take advantage of training opportunities available to the industry and network with other industry professionals, we are better business owners and we succeed. ASA gives us many of these opportunities to get together and learn. Maybe it is time we all give something back to our industry, not caring who gets the credit. If we all put our agendas behind us and pull together for the good of all members, we will find this year to truly be a blessed one.
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