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Feature Articles: How Will States Receive Insurer-Owned Shops? - Robert L. Redding, Jr. Hydrogen, Horsepower and the Silent Power of the Fuel Cell - Steve Ford The Plastics Question: To repair or not to repair - Alexis Burt The Role of the Shop Owner in Technician Training - Bill Haas

Departments: Guest Editorial: NATEF need you! - Ron Weiner Tech to Tech - Organized series of tests save time and money - Jeff Bach Tech Tips - Quick, easy-to-follow tips on mechanical repair. - IDENTIFIX News Briefs - A recap of the latest industry announcements. Taking the Hill - Automotive legislative activity. - Chirsty Plunkett Around ASA - National, affiliate and chapter news. - B.J. Johnson Net Worth - High-Speed Internet Access, Part II - Colby Horton Shop Profile - Foothills Import Automotive Specialist - Alexis Burt Stat Corner - A look at market share - Denise Capsersen Members' Advantage - Information about your membership benefits - John Scully Chairman's Message - What can we do for you? - Dan F. Frohlich, AAM