Vol. XLVIII No. 5May 2000 © Bud Juneau Photography About our cover. Feature Articles: Information Availability - Have We Been Made Whole? - Robert L. Redding, Jr. New Technology Section What Will You Be Working On Next? - Curt Harler Online Resources for the Shop Owner - Colby Horton Safety Features on Newer Vehicles -Rachael J. Mercer Where's the Remote? -Levy Joffrion The "Must-Do" Guide to Customer Service What You're Doing Right and What You're Doing Wrong - Margie Seyfer Two Dozen Tips for Customer Satisfaction - Mike Behrmann Departments: Guest Editorial: The times, they are a changin' - Ginny Whelan Tech to Tech - Good scope triggering techniques- Jeff Bach Tech Tips - Quick, easy to follow tips on mechanical repair - IDENTIFIX News Briefs - A recap of the latest industry announcements. Taking the Hill - Automotive legislative activity. - Matthew Best Around ASA - National, affiliate and chapter news. - B.J. Johnson Net Worth - Netscape 6 - Alissa Arford-Leyl Shop Profile - Phil's Auto Clinic - Colby Horton Stat Corner - Demographics Essential in Locating Shop, Deciding on Marketing - Denise Capsersen Chairman's Message - Making good on a debt - Howard Lewis, AAM AutoInc. magazine, published monthly, is the informational authority for ASA members and the automotive industry nationwide. Its purpose is to enhance the professionalism of these members through management, technical and legislative articles, researched and written with the highest regard for accuracy, quality and integrity. asainfo@asashop.org Copyright © 2000 Automotive Service Association. All rights reserved.
Feature Articles:
Departments:
asainfo@asashop.org Copyright © 2000 Automotive Service Association. All rights reserved.
