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Feature Articles: AutoInc.'s 12th Annual Shop Management Software Guide Congress Takes a Look at Insurance Regulation - Robert L. Redding, Jr. An Automotive Technician's Journey Through the ESI Jungle - Jim Linder Words of Wisdom: A Collection of Business Management Ideas ASA Announces New President

Departments: Guest Editorial: Rolling Up Our Sleeves for Small Business - Tom Sullivan Tech to Tech - Computerized scan tools are a tech's best friends - Jeff Bach Tech Tips - Quick, easy-to-follow tips on mechanical repair. - IDENTIFIX News Briefs - A recap of the latest industry announcements. Taking the Hill - Automotive legislative activity. - Chirsty Plunkett Around ASA - National, affiliate and chapter news. - B.J. Johnson Net Worth - A look at satellite radio - Colby Horton Stat Corner - Marketing Your Collision Shop - Denise Capsersen Members' Advantage - Information about your membership benefits - John Scully Chairman's Message - Recording History - Dan F. Frohlich, AAM