Vol. XLVII No. 1

January 1999

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© Bud Juneau Photography About our cover.

Feature Articles: Top 10 Automotive Repair Web Sites - Alissa Arford-Leyl State Farm Case Reveals Consumer Crash Parts Views - Robert L. Redding, Jr. What to Expect When Buying Tools on Credit - Curt Harler Aftermarket Crash Parts - Julie Finn Managing Your Most Precious Commodity - Time - Ben McNamara

Departments: Guest Editorial: "Reflections on NACE '98." - Kevin Caldwell Tech to Tech - Learning to trust your current probe. - Jeff Bach Tech Tips - Ford rear anti-lock brakes. -IDENTIFIX News Briefs - A recap of the latest industry announcements. Taking the Hill - Automotive legislative activity. - Matthew T. Brown Around ASA - National, affiliate and chapter news. - B.J. Johnson Net Worth - Communicating with customers - Alissa Arford-Leyl Stat Corner -Consumer spending trends. - Denise Capsersen Chairman's Message - A new year of possibilities with ASA. - Carl Miller, AAM

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AutoInc. magazine, published monthly, is the informational authority for ASA members and the automotive industry nationwide. Its purpose is to enhance the professionalism of these members through management, technical and legislative articles, researched and written with the highest regard for accuracy, quality and integrity.

asainfo@asashop.org Copyright © 2000 Automotive Service Association. All rights reserved.