During the 2006 Service Professionals Industry Reception in Las Vegas, attendees were asked to complete a quick survey about management education and technical training.

Management Training

When asked about the number of management training hours in the past 12 months, 25 percent reported taking 10 hours or less, equally shared by those reporting 11 to 20 hours of training. Attendees averaging 20 to 30 hours make up 17 percent, and 8 percent of attendees reported training between 30 to 40 hours. Thirteen percent cited more than 40 training hours of management educational courses. Twelve percent received no management training.

The cost of management training is commonly paid by the employer (83 percent.) An average of 13 percent of employees and employers share management training expenses equally. In only 4 percent of cases does the employee solely pay for management training.

Technical Training

Thirteen percent report 10 hours or less of technical training in the past 12 months. Technical training of 11 to 20 hours is claimed by 26 percent. Shared equally at 10 percent are the 20- to 30-hour and 30- to 40-hour categories. Twenty-three percent report more than 40 hours of technician training. Nineteen percent report no technical training.

The cost of technical training is mostly paid by the employer (81 percent). Thirteen percent of respondents report that technical training costs are shared between the employer and employees. An average of 6 percent claim technical training is paid solely by employees.

Educating technicians and the managers running the shop is key to dynamic business results. As part of its continuing education efforts, ASA is offering the Keep Educating Yourself and Staff (KEYS) educational program. To learn more, log on to www.ASAshop.org/keys.

Stat Corner is written by Karin White, ASA's research and project specialist. She can be reached at (800) 272-7467, ext. 252, or by e-mail at karinw@asashop.org.

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