AutoInc. December 2001 Issue

Vol. XLIX No. 12

December 2001

AutoInc. Magazine Cover
About our cover.
Feature Articles:

“How's Your Business?”
- Denise Caspersen

I/M and Safety Forum
- Robert L. Redding, Jr.

A Key Issue: Information Availability
- Levy Joffrion

Air Bags: How They Work
- Keith Reinhardt

Keeping Customers Happy
- Mike Lee

CARS 2001 Recap

Departments:

Guest Editorial: Which came first, the chicken or the egg? - John Berry

Tech to Tech - Customer Cars Provide Real-Life Teaching Scenarios - Brian Manley

Tech Tips - Quick, easy-to-follow tips on mechanical repair. - IDENTIFIX

News Briefs - A recap of the latest industry announcements.

Taking the Hill - Automotive legislative activity. - Chirsty Plunkett

Around ASA - National, affiliate and chapter news. - B.J. Johnson

Net Worth - Tips for Shopping Safely Online - Colby Horton

Shop Profile - North Texas Collision Center - B.J. Johnson

Stat Corner - Survey Points Up Collision Shop Data - Denise Capsersen

Chairman's Message - A Promising Future - Jim Keller, AAM

AutoInc. magazine, published monthly, is the informational authority for ASA members and the automotive industry nationwide. Its purpose is to enhance the professionalism of these members through management, technical and legislative articles, researched and written with the highest regard for accuracy, quality and integrity.