In today's fast-paced environment, computers play an integral role in the daily operations of all profitable collision repair facilities. In fact, to maintain a competitive advantage -and meet the demands of an industry that continually seeks to reduce cycle times and increase productivity -you must computerize your shop. I realize many of you may resent the intrusion of computer technology into the automotive repair industry; frustrated by what seems to be a never-ending learning curve. Well, you're not alone. Regardless of your experience level with computers, whether you're a novice or expert, you can count on always being in a learning mode. Nobody, not even Bill Gates, will ever master the computer. There is always something to be learned -a new program, shortcuts, benefits. So read on, and hopefully I can help you develop a better appreciation for computers and the advantages they have to offer. And, yes, they do have advantages to offer! How hard can hardware be?

Computers are tools that function as a result of hardware and software working together. Hardware is the physical aspect of the computer (the equipment) that enables the software (program) to perform. Think of hardware as an instrument, like a piano or guitar. Software is the sheet music, and you are the player.

To continue the musical metaphor, if you play the piano, you don't have to be an authority on its inner mechanisms to be an accomplished pianist. A basic understanding of its design is sufficient. Well, the same is true for computers. You can maximize the capabilities of your computer, without being a hardware or software technician. Today's computers come with built-in tutorials to guide you; and they're even easier to access and understand.

If you recently purchased a computer system, you are probably aware that something newer, sleeker, faster is already on the market. In the span of six short months, your system has been relegated from the store window display to the discount bin. It hasn't even lost its new computer smell yet. How frustrating.

The good news for us computer users on a limited budget is that even though the market will continue to promote the highest of high tech systems, we don't have to buy every piece of "new and improved" hardware hitting the streets. No one has that much money. Given that technology is advancing at a breakneck speed, I recommend to anyone purchasing a computer system to thoroughly investigate all options. The hardware you purchase will probably be outdated in six months, but if you've done your homework and purchased wisely, your system should operate efficiently for up to three years. The adage: "You get what you paid for," reigns supreme with regard to technology. If you by a cheap (as in quality, not price) system, expect major frustrations down the line. It is important to consider that software providers make their applications to run on systems meeting certain specifications. Systems not meeting those specifications create an unfavorable operating environment -which means headaches for you. Check with all of your software vendors to find out what system specifications are required to run their applications.

Once you've purchased your computer, keep in mind that like all other tools in your shop, it should be properly installed and maintained. That means setting it up in the cleanest environment possible and one that offers surge protection. Surge protection helps prevent damage from occurring to your system during electrical storms or other power surges. If you need help installing your computer, enlist the help of a local accredited provider. While they are on-site, ask as many questions as you need. Reputable installers will devote as much time as is necessary to ensuring your satisfaction. Now that the hard part is over ...

Computer software, such as the electronic estimating or accounting programs you may be familiar with, are developed by companies that focus on a unique use of the computer to perform very specific tasks. This type of software, referred to as application software, is critical to efficient business operations and should be thoroughly researched prior to being purchased. Compare its capabilities to similar programs offered by competitors. After all, next to the purchase of your hardware, this is the most critical purchase you will make. Additionally, don't hesitate to ask your vendor to identify what help and/or tutorials are built into their application programs and what additional training options they offer. Remember, the software provider's job is not done until you can comfortably use their product. To accelerate the learning cycle, I recommend vendor-sponsored training courses. These may seem time-intensive at first, but I have repeatedly found that the initial time investment is repaid tenfold -and alleviates a great deal of frustration. If you simply cannot attend a training class, then immediately enlist the aid of the software's embedded tutorials or Help files.

Help files and tutorials were created for the express purpose of assisting new users, so don't worry about "stumping" them because they are very comprehensive. In fact, companies build their Help files from input provided by their customer service departments. So, if you're new to computers, I recommend you first learn how to use the Help and tutorial capabilities on your system before proceeding to creating documents or reports.

After you master the use of Help files and tutorials, learn applicable back-up procedures. This way, if a catastrophe strikes, your valuable information is safely stored in an alternate location, such as a disk. This will protect you from the whims of nature or destructive intruders. It will also preserve something more important than your data -your piece of mind.

This has been a remedial, but I hope helpful, lesson on computer basics. I realize that many of you have been using computers for quite some time to generate sophisticated labor reports, prepare repair orders, or design your family newsletters. If you have been, congratulations, you've survived the angst associated with "plugging-in." Sure, now you're enjoying all the benefits of automation, but remember when you were a newcomer? Remember how intimidated you were because it seemed like everyone knew more than you did? Well, that's the lesson for all of us. When it comes to technology, we're all newcomers and we always will be. We have embarked on a fantastic journey that has a fork in every road, but will provide a lifetime of excitement. Good luck on your quest and happy computing.

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