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Feature Articles: Super Warranty Standards on Wrong Track - Robert L. Redding, Jr. Apprenticeship Programs - Levy Joffrion How Generators Work; How to Test 'Em - Vince Fischelli It's a Jungle Out There! (Part 2 of 3) - Leona Dalavai Scott

Departments: Guest Editorial: In search of a Pro-Tech. - Tim Dwyer Tech to Tech - Where to start on a no start? - Jeff Bach Tech Tips - Quick, easy-to-follow tips on mechanical repair. - IDENTIFIX News Briefs - A recap of the latest industry announcements. Taking the Hill - Automotive legislative activity. - Chirsty Plunkett Foertsch Around ASA - National, affiliate and chapter news. - B.J. Johnson Net Worth VoIP is changing the way people make phone calls. - Colby Horton Shop Profile - California collision shop owner continues family tradition. - Alexis Gross Stat Corner - We need managers too. - Denise Caspersen Chairman's Message - This is your call to action! - Geralynn Kottschade, AAM