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Our True Mission Is ServicePosted 4/20/2003By Kevin Caldwell, Chairman
Having the good fortune of serving on our board of directors for several years has truly prepared me to serve the membership of ASA and face the industry challenges over the next year. My experience has taught me several things about our association and our industry. ASA is a member-first organization. Every program, member benefit or legislative initiative is undertaken with the commitment to being an advocate for the members. By working first and foremost for the members, ASA advances the entire industry because ASA members represent the best of the automotive service and repair profession. My predecessor, Dan Frohlich, has guided us through many important decisions made in the past 12 months on behalf of the ASA membership. The example Dan set forth demonstrates the primary responsibility of the ASA chairman - working for you, the member. Throughout the past year, Dan worked with the National Automotive Service Task Force (NASTF) to secure an information portal providing independent repairers with the service data needed to repair today's complex vehicles. He also guided the association through the legislative arena under the resourceful eyes of our Washington, D.C., staff; worked hand-in-hand with many industry associations; provided guidance in progressing the association's strategic plan; and welcomed our current president, Ron Pyle. So taking a lesson from Dan, I understand that working for you is my top priority. You should know that every single member of the ASA board is your representative; your voice when considering issues and making decisions. The lines of communication are always open. You are encouraged to contact any or all of us anytime you have questions, concerns or suggestions. Our phone numbers and e-mail addresses are published on this page in each issue of AutoInc. We have many challenges facing us in the coming months. Legislative action in Texas pertaining to insurer-owned repair shops will become a blueprint for similar legislation in other states. To that end, ASA will continue monitoring and advocating the opposition of insurance companies having ownership interests in collision repair facilities. ASA will also continue tracking the progress of the vehicle manufacturers' commitment to release service information to independent repairers. I am pleased to report that many manufacturers have already met their commitment to provide service information on the Internet, and all anticipate meeting the August deadline. In addition, implementing a new strategic plan is an enormous endeavor for any association. But guided by a volunteer group of shop owners and dedicated staff, we are well prepared for a successful implementation. Regardless of the challenges that face the industry in the next 12 months, you can be certain ASA will always remain true to its mission of member service and representation.
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Copyright (c) 1996-2009. Automotive Service Association®. All rights reserved.
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Hello, fellow ASA member. It is truly an honor to have this opportunity to represent you for the next 12 months as ASA's chairman. Like many of you, I grew up in the family business and continue to work in the shop on a daily basis. Of course, my responsibilities have evolved over the years, but I still endure the same obstacles you do every day.
