AUTOINC. Online - April 2000 Issue

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Digital Imaging

How to get picture-perfect results.

- By Patrick Paul

Click here to view complete article.

Mechanical feature

Tool trucks and tax breaks.

- By Marvin Fletcher and Levy Joffrion

Management feature

Defusing Difficult Customers

How to keep your cool when the customer is hot!

- By Monica Buchholz

legislative feature

ASA Continues Crash Parts Efforts

ASA is encouraging and supporting state policymakers on pro-consumer legislative initiatives relative to replacement parts reform.

- By Robert L. Redding Jr.

Chairman's Message
- By John Mock, AAM
Thanks for the Ride

Net Worth
- By Alissa Arford-Leyl
Selling Cars Online

Tech Tips
- By Kent Klingensmith
The Rich-Running Engine and the Bad O2 Sensor Ground Circuit

Stat Corner
- By Denise Caspersen
Technicians Going and Coming

Tech to Tech
- By Brian Manley
Who's Your Guru?

Shop Profile
- By Rachael J. Mercer
Keeping it In The Family

Guest Editorial
- By Bobby Likis
W-I-I-F-M?

Copyright (c) 1996-2008. Automotive Service Association. All rights reserved.

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