Vol. XLVIII No. 4April 2000 © Bud Juneau Photography About our cover. Feature Articles: ASA Continues Crash Parts Efforts - Robert L. Redding, Jr. Tool Time - Marvin Fletcher and Levy Joffrion Digital Imaging: A Practical Guide - Patrick Paul Defusing Difficult Customers - Monica Buchholz Departments: Guest Editorial: "What's In It For Me" - Bobby Likis Tech to Tech - Who's Your Guru? Learn to use the power of collective knowledge.- Brian Manley Tech Tips - The Rich-Running Engine and the Bad O2 Sensor Ground Circuit - IDENTIFIX News Briefs - A recap of the latest industry announcements. Taking the Hill - Automotive legislative activity. - Matthew Best Around ASA - National, affiliate and chapter news. - B.J. Johnson Net Worth - Staying Up To Speed on the Internet - Alissa Arford-Leyl Shop Profile - Wood's Service Center - Rachael J. Mercer Stat Corner - Technicians going & coming. - Denise Capsersen Chairman's Message - What a great ride this year has been! - John Mock, AAM AutoInc. magazine, published monthly, is the informational authority for ASA members and the automotive industry nationwide. Its purpose is to enhance the professionalism of these members through management, technical and legislative articles, researched and written with the highest regard for accuracy, quality and integrity. asainfo@asashop.org Copyright © 2000 Automotive Service Association. All rights reserved.
Feature Articles:
asainfo@asashop.org Copyright © 2000 Automotive Service Association. All rights reserved.
